21. File formats supported on StringeeX
Below are the file formats supported by StringeeX:
Upload contacts from the Contact interface: ".xlsx" (according to the template downloaded from the system)
Upload contacts to the Campaign interface: ".xlsx" (according to the template downloaded from the system)
Waiting ringtone file: ".mp3", ".wav"
Omnichannel:
Live chat: ".mp2", ".mp3", ".wav", ".ogg", ".mp4", ".m4p", ".m4v", ".avi", ".mov", ".wmv", ".m4a", ".webm", ".jpg", ".jpeg", ".png", ".xbm", ".bmp", ".webp", ".svgz", ".gif", ".jfif", ".svg", ".ico", ".tiff", ".pjpeg", ".pjp", ".tif", ".ai", ".eps", ".pdf", ".doc", ".docx", ".txt", ".html", ".htm", ".xml", ".json", ".csv", ".zip", ".rar", ".xlsx", ".xls", ".ppt", ".pptx", ".odt", ".ods", ".odp", ".rtf"
Facebook (Facebook comment, Message): ".mp2", ".mp3", ".wav", ".ogg", ".mp4", ".m4p", ".m4v", ".avi", ".mov", ".wmv", ".m4a", ".webm", ".jpg", ".jpeg", ".png", ".xbm", ".bmp", ".webp", ".svgz", ".gif", ".jfif", ".svg", ".ico", ".tiff", ".pjpeg", ".pjp", ".tif", ".ai", ".eps", ".pdf", ".doc", ".docx", ".txt", ".html", ".htm", ".xml", ".json", ".csv", ".zip", ".rar", ".xlsx", ".xls", ".ppt", ".pptx", ".odt", ".ods", ".odp", ".rtf"
Zalo: ".mp2", ".mp3", ".wav", ".ogg", ".mp4", ".m4p", ".m4v", ".avi", ".mov", ".wmv", ".m4a", ".webm", ".jpg", ".jpeg", ".png", ".xbm", ".bmp", ".webp", ".svgz", ".gif", ".jfif", ".svg", ".ico", ".tiff", ".pjpeg", ".pjp", ".tif", ".ai", ".eps", ".pdf", ".doc", ".docx", ".txt", ".html", ".htm", ".xml", ".json", ".csv", ".zip", ".rar", ".xlsx", ".xls", ".ppt", ".pptx", ".odt", ".ods", ".odp", ".rtf"
Note: for Facebook and Zalo, there is a different size limit than StringeeX's Livechat channel for file uploads, specifically as follows:
Livechat:
Image < 20MB
File < 20MB
Facebook:
Image < 8MB
File < 20MB
Zalo:
Image < 1MB
File < 5MB