23. Instructions for getting call code (call ID)
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Last updated
Last updated
If users need support from Stringee about call-related errors, users will need to provide call ID information to support personnel. Here are 2 ways to get a call ID:
Customers go to Reports & Monitoring => Call => Call history and get information in the "Call ID" column. For detailed instructions, please refer to the photo:
In the ticket note interface, the user selects the ticket name to review the call ID. When the ticket details interface appears, the call ID will be in the note section:
