Campaign name: filter by campaign name
Agent: filter by agent name
Add agent: add agent/agent group (group has been created and agent added on the system) to the campaign
Agent: agent name in the campaign
Campaign name: campaign name
Campaign ID: campaign identifier on the system
Call-out quota: the number of customers that the agent can receive in the campaign. Note, the call out quota applies to the respective campaign, if this value is not left, it defaults to no limit.
Action:
Pause: temporarily stop the agent from receiving customers
Delete: remove the agent from the corresponding campaign
Start: restart the campaign after "Pause"
Admin adds agents by two options: Agent (manually add each agent, can select multiple agents) or Group (add an agent group, this group needs to be created and added agent to the previous group)
