1.5. Campaign
Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.
Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.
Campaign name: The user filters results by Name campaign
Start time: The user filters by the campaign start time
Search: After selecting the filter parameter, the user clicks Search to display the results
Export a report: Export the searched campaign report. Note: this report only includes contacts called out during the campaign and entered into the survey report by the agent.
Agent name: The customer name in the contact dataset is added to the campaign (add via a filter, an excel file, add directly,...). It acts as the contact name on the portal.
Campaign ID: Campaign identifier after initiating the campaign successfully. This ID is for use when there is a request or problem that needs support from the StringeeX contact center
Campaign name: The name of the initiated campaign
Call type: Call-in type, StringeeX supports Outbound campaign
Phone number: The customer phone number. Depending on the settings, the phone number can be shown in full or as a hidden number (84xxxxxxxxx) to portal users (agents).
Call status: The status of call (Successful - Failed - Undone)
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