4. Make a call
Softphone interface
Phone number box: The user enters the phone number to make a call.
Select a hotline: The user selects the appropriate hotline number to call out to the Customer.
Call type:
- Select call type: The system will have a message notification asking you what type of call you want to choose.
- Video call via internet: Internal video calling between users on the system.
- Voice call via internet: internal voice calls between users on the system.
- Phone call: The system makes a call to the phone number entered above via the internet. When there is a connection (ringing) to the Guest side, it will be a normal GSM call.
Note: To maintain stable and clear call quality, users need to ensure that the internet connection they are using must be really good and stable.
Interface “call in-progress”
After entering the number, selecting items at the softphone and making a call out, the user will be taken to the interface:
Here the user can manipulate the following options:
Mic: Enable/disable mic during calls.
Keypad: Allows the user to press the key when making a call.
Speaker: Enable/disable speaker when making a call.
Transfer call: Users can transfer calls during making or receiving calls.
When transferring a call, the user can choose from the following options:
- Agent: transfers a call to 1 user on the system.
- Queue: transfer the call to a queue created on the system.
- Phone number: The user will enter the phone number to transfer the call or select the number directly from the phone book on the phone device.
Add people to the call: Users can add other users on the system to the call.
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