> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.4.-tickets.md).

# 1.4. Tickets

Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management

## Ticket interface

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/twyEVncb2ZpaIqMEz4c3/Screenshot%20at%20Jul%2029%2009-52-26.png" alt=""><figcaption></figcaption></figure>

### Parameter explanation

* **Open tickets:** the number of tickets is in the Open status
* **Processing tickets:** the number of tickets that are in the Processing status
* **Pending tickets:** the number of tickets that are in the Pending status
* **Voicemail tickets:** the number of tickets from voicemail channel
* **Total tickets:** the number of tickets at the moment
* **Unassigned tickets:** the number of tickets that are unassigned to any agents (the "Assign to" field on the ticket is empty)
* **Closed tickets:** the number of tickets that are in the Closed status