StringeeX
Ctrlk
StringeeXContact UsIntegration
  • I. Introduction
  • II. System Features
    • 1. Dashboard
    • 2. Company
    • 3. Contact
    • 4. Ticket
    • 5. Advanced filter
    • 6. Reports
      • 6.1 Statistical reports
        • 6.1.1 Call
          • Call reports
          • Call history reports
          • Report on call center performance by time
          • ACD(Automatic Call Distributor) performace
          • History of call distribution to agent
        • 6.1.2 Chat
        • 6.1.3 Agent
        • 6.1.4 Ticket
        • 6.1.5 SMS
        • 6.1.6 SLA
        • 6.1.7 Outbound call campaign
        • 6.1.8 Email campaign
        • 6.1.9 eKYC
      • 6.2 Real-time monitoring
    • 7. Chat
    • 8. Knowledge base
    • 9. Settings
  • III. Mobile app
  • IV. Frequently asked questions
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  1. II. System Features
  2. 6. Reports
  3. 6.1 Statistical reports

6.1.1 Call

Call reportsCall history reportsReport on call center performance by timeACD(Automatic Call Distributor) performaceHistory of call distribution to agent
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