17. Log in and report Captcha Invalid error

Status

Captcha Invalid error code occurs in case the user logs in too many times with the wrong email or password used to log in more than 5 times. The error code image will display as shown:

The user entered incorrect email or password

Captcha Invalid after logging in with incorrect information more than 5 times consecutively

Solution

When encountering an error code due to incorrectly entering this information, users please check the correct login information. The user needs to wait 5 minutes for the next re-login.

In case the login information is correct and cannot log in after trying again after 5 minutes, please contact Stringee support staff through support channels.