4. Make a call
Make an outbound call
A manual outbound call
Step 1: In the interface, select as shown to open the numeric keypad. An agent enters the phone number of the customer to call out.
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FdwxxkBFXpVp3yd0wBFpx%252Fimage.png%3Falt%3Dmedia%26token%3D79e5503c-32f5-4bf8-8a44-d1a86f2a86f3&width=768&dpr=4&quality=100&sign=4e8be7fc&sv=1)
Step 2: Select the hotline number to call out at “Use number”
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FWT5DtJKscVuA8x6ph8gC%252Fimage.png%3Falt%3Dmedia%26token%3D792e5f9e-2ae3-43d7-a832-055684ccb3a2&width=768&dpr=4&quality=100&sign=6f8f06c1&sv=1)
Step 3: Select the outbound call type
Video call via Internet: is used for internal video calling
Voice call via Internet: is used for internal voice calling
Phone call: is used to call out the customer's personal phone number
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FuMH4Rcxc1hqcVvPRKA0b%252Fimage.png%3Falt%3Dmedia%26token%3D11714667-e21d-4d69-9f1e-dd3763699d16&width=768&dpr=4&quality=100&sign=11fb9519&sv=1)
Step 4: Press the call button to make a call
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FcIxgRmkiJ2Gn0l5aRCsd%252Fimage.png%3Falt%3Dmedia%26token%3D23a61b51-9c15-4ac5-bbad-269a686ad285&width=768&dpr=4&quality=100&sign=80a3fa49&sv=1)
An outbound call from a contact
The agent can make calls from contacts
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FdNv4AI6YfduR0N1u5S4Z%252Fimage.png%3Falt%3Dmedia%26token%3D294100c2-71f7-4d7f-902d-bdc5428e6ea4&width=768&dpr=4&quality=100&sign=b715a4fc&sv=1)
An outbound call from a ticket
The agent make calls from the ticket
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252Fc51jcBL9goLfm9BPV0Le%252Fimage.png%3Falt%3Dmedia%26token%3D21303d55-db3c-4731-b2f3-c00bc94b4542&width=768&dpr=4&quality=100&sign=faff29e0&sv=1)
View call history
Agent acts as the below image to enter the History menu
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FEFBUbZrqxP0bepuRS7C9%252Fimage.png%3Falt%3Dmedia%26token%3Dce8b51c7-2ef5-4940-8d78-53423e5b25e0&width=768&dpr=4&quality=100&sign=7c1712d5&sv=1)
Receive an inbound call
When there is an inbound call, the agent operate like the image below to receive the call
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FaR469uA7nhsAaiQtylIZ%252Fimage.png%3Falt%3Dmedia%26token%3D5564995c-ffbf-451d-80ca-2ac881de79ee&width=768&dpr=4&quality=100&sign=96c49d7b&sv=1)
Actions in the call
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FmMMJTBo3FY5ghrM97nML%252Fimage.png%3Falt%3Dmedia%26token%3Df0802a42-8fea-4267-b5a9-48426a253cb8&width=768&dpr=4&quality=100&sign=18e46f56&sv=1)
(1) Mic: mic on/off during calls
(2) Speaker: turn on/off speaker when making a call
(3) Keypad: allows the user to press the key when making a call
(4) Add people to call: users can add other users on the system to the call
(5) Transfer call: users can transfer calls during making or receiving calls
Agent: transfer calls to 1 user on the system
Queue: transfer the call to a queue created on the system
Phone number: the user will enter the phone number to transfer the call or select the number directly from the contacts on the phone device
![](https://help.stringeex.com/~gitbook/image?url=https%3A%2F%2F3077262136-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiVRRtK22lkrANpP0vwZ1%252Fuploads%252FutW8qia4HXJmUEreI7na%252Fimage.png%3Falt%3Dmedia%26token%3D22640b9b-c4df-4dfc-8b49-512392d929cd&width=768&dpr=4&quality=100&sign=704ac5a8&sv=1)
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