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IV. Frequently asked questions
Here are the articles in this section:
1. Forget a password
2. Change a language
3. Permissions for devices (headset/microphone)
4. Method of call distribution for agents
5. Convert contacts from one account to another completely
6. Note when uploading contacts via excel file
7. Delete contacts in bulk
8. Merge duplicate contacts
9. Check a current balance of a portal
10. Manage app notifications
11. Clear browser cache
12. Configure IP Phone connection with Stringee contact center
13. Set the call receipt method
14. SIP TRUNK number
15. Common errors when making calls
16. Call center fee (Hotline number)
17. Log in and report Captcha Invalid error
18. How to change IVR/Queue waiting ringtone
19. How to create multiple business hours
20. How to set up voicemail (leave a message when no agents answers the phone)
21. File formats supported on StringeeX
22. What is the number of concurrent calls?
23. Instructions for getting call code (call ID)
Last modified 5mo ago