# 6.1.2 Chat

- [Chat statistics](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-statistics.md)
- [Chat history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-history.md)
- [Agent's chat performance](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/agents-chat-performance.md): Statistics about the number of inbound chats/received chats, the average reply speed, the average reply time, etc. to evaluate the chat channel performance and adjust the strategy accordingly