# StringeeX

## Tiếng Việt

- [I. Giới thiệu chung](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung.md)
- [1. Đăng ký tài khoản mới](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/1.-dang-ky-tai-khoan-moi.md)
- [2. Đăng nhập - Đăng xuất](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/2.-dang-nhap-dang-xuat.md)
- [3. Thay đổi thông tin tài khoản cá nhân](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/3.-thay-doi-thong-tin-tai-khoan-ca-nhan.md)
- [4. Thực hiện cuộc gọi ra](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/4.-thuc-hien-cuoc-goi-ra.md)
- [5. Nhận cuộc gọi vào](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/5.-nhan-cuoc-goi-vao.md)
- [6. Các thao tác trong cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/6.-cac-thao-tac-trong-cuoc-goi.md)
- [7. Thay đổi trạng thái làm việc](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/i.-gioi-thieu-chung/7.-thay-doi-trang-thai-lam-viec.md)
- [II. Chức năng hệ thống](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong.md)
- [1. Bảng điều khiển](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien.md)
- [1.1. Thống kê gọi vào](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien/1.1.-thong-ke-goi-vao.md): Cung cấp thống kê tổng quan về hoạt động tương tác của tổng đài, bao gồm tổng cuộc gọi vào, cuộc gọi gặp, tỉ lệ cuộc gọi nhỡ, tốc độ, thời gian xử lý trung bình một cuộc gọi của tổng đài viên
- [1.2. Thống kê gọi ra](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien/1.2.-thong-ke-goi-ra.md): Thống kê gọi ra là công cụ hữu ích giúp cho admin/ giám sát viên nắm được số liệu tổng quan của hoạt động gọi ra và tỷ lệ cuộc gọi thành công, số liệu thực hiện cuộc gọi của các agent.
- [1.3. Thống kê chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien/1.3.-thong-ke-chat.md): Giao diện thống kê chat cung cấp cho người dùng cái nhìn tổng quan về hiệu suất tiếp nhận chat của tổng đài thông qua các giá trị thống kê
- [1.4. Thống kê phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien/1.4.-thong-ke-phieu-ghi.md): Dashboard theo dõi tổng số phiếu ghi, cũng như theo dõi theo thời gian, trạng thái và người tạo phiếu ghi, giúp đánh giá hiệu quả hoạt động và điều chỉnh để cải thiện quản lý phiếu ghi
- [1.5. Thống kê chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/1.-bang-dieu-khien/1.5.-thong-ke-chien-dich.md): Dashboard thống kê chiến dịch đánh giá kết quả khảo sát, phân loại và tăng cường quản lý khách hàng. Xuất file excel để lưu trữ, chia sẻ và đồng bộ thông tin khách hàng
- [2. Doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/2.-doanh-nghiep.md)
- [2.1. Quản lý doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/2.-doanh-nghiep/2.1.-quan-ly-doanh-nghiep.md)
- [2.2. Thông tin chi tiết doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/2.-doanh-nghiep/2.2.-thong-tin-chi-tiet-doanh-nghiep.md): StringeeX hỗ trợ khách hàng thống kê tổng quát các thông tin về phiếu ghi, Liên hệ, Ghi chú của doanh nghiệp tương ứng
- [2.3. Tạo bộ lọc doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/2.-doanh-nghiep/2.3.-tao-bo-loc-doanh-nghiep.md)
- [3. Liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/3.-lien-he.md)
- [3.1. Quản lý liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/3.-lien-he/3.1.-quan-ly-lien-he.md): Cho phép người dùng tìm kiếm và theo dõi thông tin khách hàng được lưu trữ trên hệ thống. Người dùng có thể tạo liên hệ thủ công hoặc upload thông qua file excel một cách nhanh chóng
- [3.2. Thông tin chi tiết liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/3.-lien-he/3.2.-thong-tin-chi-tiet-lien-he.md): StringeeX hỗ trợ khách hàng thống kê tổng quát các thông tin về phiếu ghi, ghi chú của liên hệ, lịch sử thay đổi. Tại giao diện này, người dùng cũng có thể tạo tác vụ liên quan tới liên hệ
- [3.3. Tạo bộ lọc liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/3.-lien-he/3.3.-tao-bo-loc-lien-he.md)
- [4. Phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/4.-phieu-ghi.md)
- [4.1. Quản lý phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/4.-phieu-ghi/4.1.-quan-ly-phieu-ghi.md)
- [4.2. Thông tin chi tiết phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/4.-phieu-ghi/4.2.-thong-tin-chi-tiet-phieu-ghi.md)
- [4.3. Bộ lọc phiếu ghi nâng cao](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/4.-phieu-ghi/4.3.-bo-loc-phieu-ghi-nang-cao.md)
- [5. Bộ lọc nâng cao](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/5.-bo-loc-nang-cao.md): StringeeX đã thiết kế bộ lọc tìm kiếm thông minh trên giao diện của phiếu ghi, liên hệ và doanh nghiệp, giúp người dùng có thể nhanh chóng tìm kiếm và lọc kết quả theo các trường thông tin cụ thể
- [6. Báo cáo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao.md)
- [6.1 Báo cáo thống kê](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke.md)
- [6.1.1 Cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi.md)
- [Báo cáo cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi/bao-cao-cuoc-goi.md): Báo cáo thống kê cuộc gọi tổng hợp số liệu về tất cả các cuộc gọi đến và đi trong khoảng thời gian nhất định, bao gồm các chỉ số như số lượng cuộc gọi, thời gian gọi, chỉ tiêu đo lường hiệu suất,..
- [Lịch sử cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi/lich-su-cuoc-goi.md): Báo cáo lịch sử cuộc gọi tổng hợp tất cả các cuộc gọi đã xảy ra thông qua hệ thống tổng đài cùng với các trường thông tin chi tiết tương ứng.
- [Báo cáo hiệu suất tổng đài gọi vào theo khoảng thời gian](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi/bao-cao-hieu-suat-tong-dai-goi-vao-theo-khoang-thoi-gian.md): Báo cáo hiệu suất tổng đài gọi vào của StringeeX cung cấp các số liệu chi tiết về các cuộc gọi đến tổng đài trong một khoảng thời gian nhất định, cải thiện và tối ưu hoá hiệu suất của tổng đài.
- [Hiệu suất ACD(Automatic Call Distributor)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi/hieu-suat-acd-automatic-call-distributor.md)
- [Lịch sử đổ cuộc gọi vào agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.1-cuoc-goi/lich-su-do-cuoc-goi-vao-agent.md)
- [6.1.2 Chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.2-chat.md)
- [Thống kê chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.2-chat/thong-ke-chat.md)
- [Lịch sử chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.2-chat/lich-su-chat.md)
- [Hiệu suất chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.2-chat/hieu-suat-chat.md): Thống kê thông tin về số lần cuộc chat tới, số cuộc chat được tiếp nhận, tốc độ trả lời trung bình, thời gian trả lời trung bình,...để đánh giá hiệu suất kênh chat và điều chỉnh chiến lược phù hợp
- [6.1.3 Agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent.md)
- [Báo cáo hoạt động của agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent/bao-cao-hoat-dong-cua-agent.md): Giao diện cung cấp các thông tin về hoạt động của tổng đài viên, bao gồm thời gian hoạt động, tên tổng đài viên, số liệu thống kê và chú thích các loại phiếu ghi
- [Hiệu suất agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent/hieu-suat-agent.md): Cung cấp thông tin chi tiết về gọi và trả lời cuộc gọi của từng agent, giúp quản lý đánh giá và tổng quan khối lượng và hiệu suất xử lý cuộc gọi, giúp đánh giá năng lực làm việc của nhân sự
- [Lịch sử thay đổi trạng thái agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent/lich-su-thay-doi-trang-thai-agent.md): Báo cáo lịch sử trạng thái agent ghi nhận lịch sử thay đổi trạng thái và thời gian tương ứng, giúp quản lý kiểm tra thời gian làm việc và sẵn sàng tiếp nhận cuộc gọi
- [Báo cáo trạng thái agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent/bao-cao-trang-thai-agent.md): Báo cáo trạng thái agent cung cấp thông tin về thời lượng ở từng trạng thái, giúp quản lý bao quát tình hình tuân thủ thời gian làm việc và sẵn sàng tiếp nhận cuộc gọi
- [Báo cáo agent theo trường phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.3-agent/bao-cao-agent-theo-truong-phieu-ghi.md): Báo cáo về agent theo trường phiếu ghi phản ánh một cách tổng quan số lượng phiếu ghi của từng agent, được phân loại theo các giá trị khác nhau của một trường thông tin cụ thể
- [6.1.4 Phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.4-phieu-ghi.md)
- [Báo cáo phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.4-phieu-ghi/bao-cao-phieu-ghi.md): Báo cáo phiếu ghi phản ánh một cách trực quan số lượng phiếu ghi phân theo từng kênh phát sinh và trạng thái của phiếu ghi, mang lại cho người quản lý một cái nhìn toàn diện về hệ thống tổng đài
- [Báo cáo phiếu ghi đã xóa](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.4-phieu-ghi/bao-cao-phieu-ghi-da-xoa.md): Báo cáo phiếu ghi đã xóa cung cấp thông tin về lịch sử xóa phiếu ghi trên portal, giúp cho việc quản lý dễ dàng theo dõi các phiếu ghi bị xóa và có thể kiểm soát dữ liệu cần thiết đã xoá.
- [Báo cáo phiếu ghi theo trường xổ xuống](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.4-phieu-ghi/bao-cao-phieu-ghi-theo-truong-xo-xuong.md)
- [6.1.5 SMS](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.5-sms.md)
- [Báo  cáo SMS](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.5-sms/bao-cao-sms.md)
- [Lịch sử SMS](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.5-sms/lich-su-sms.md)
- [6.1.6 SLA](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.6-sla.md)
- [6.1.7 Chiến dịch gọi ra](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.7-chien-dich-goi-ra.md)
- [Báo cáo khách hàng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.7-chien-dich-goi-ra/bao-cao-khach-hang.md): Với sự hỗ trợ của báo cáo khách hàng, doanh nghiệp có thể giám sát và quản lý tốt hơn các hoạt động liên quan đến chăm sóc khách hàng, từ đó tăng cường sự hài lòng của khách hàng
- [Báo cáo cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.7-chien-dich-goi-ra/bao-cao-cuoc-goi.md): Thông qua việc so sánh và đánh giá tính hiệu quả của các chiến dịch khác nhau, doanh nghiệp có thể tìm ra những điểm mạnh và yếu của chiến dịch, từ đó cải thiện nội dung và tối ưu hóa các cài đặt
- [6.1.8 Chiến dịch email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.8-chien-dich-email.md)
- [Báo cáo chiến dịch email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.8-chien-dich-email/bao-cao-chien-dich-email.md): Quản lý sẽ được cung cấp thông tin về số lượng email đã được gửi đi, số lượng email đã được mở, số lượng người nhận đã click vào các liên kết trong email để truy cập vào khảo sát hoặc website
- [Báo cáo tổng hợp khảo sát](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.8-chien-dich-email/bao-cao-tong-hop-khao-sat.md)
- [6.1.9 Ekyc](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.1-bao-cao-thong-ke/6.1.9-ekyc.md)
- [6.2 Giám sát thời gian thực](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.2-giam-sat-thoi-gian-thuc.md)
- [6.2.1 Giám sát cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.2-giam-sat-thoi-gian-thuc/6.2.1-giam-sat-cuoc-goi.md): Khi được phân quyền là Admin hoặc Supervisor, người dùng sẽ thêm tính năng giám sát cuộc gọi, có thể theo dõi thời gian thực của tất cả cuộc gọi đang diễn ra trên hệ thống và tương tác với cuộc gọi
- [6.2.2 Giám sát chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.2-giam-sat-thoi-gian-thuc/6.2.2-giam-sat-chat.md): Tính năng Giám sát chat cho phép supervisor và admin giám sát thời gian thực tất cả các cuộc trò chuyện đang diễn ra trên hệ thống, can thiệp vào các cuộc trò chuyện nếu cần thiết
- [6.2.3 Giám sát agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.2-giam-sat-thoi-gian-thuc/6.2.3-giam-sat-agent.md): Thông tin giám sát bao gồm các agent có đang trong cuộc gọi nào hay không, trạng thái gọi cấu hình tay và trạng thái chat cấu hình tay của agent, admin cũng có thể thao tác thay đổi trạng thái agent
- [6.2.4 Giám sát hàng đợi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/6.-bao-cao/6.2-giam-sat-thoi-gian-thuc/6.2.4-giam-sat-hang-doi.md)
- [7. Trò chuyện](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/7.-tro-chuyen.md)
- [7.1. Thông tin chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/7.-tro-chuyen/7.1.-thong-tin-chat.md)
- [7.2. Lưu ý chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/7.-tro-chuyen/7.2.-luu-y-chat.md)
- [8. Kho tri thức](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/8.-kho-tri-thuc.md)
- [9. Cài đặt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat.md)
- [9.1 Quản lý dịch vụ (Dịch vụ chăm sóc khách hàng)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang.md)
- [9.1.1 Chi tiết](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.1-chi-tiet.md)
- [9.1.2 Vai trò & Phân quyền](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.2-vai-tro-and-phan-quyen.md)
- [9.1.3 Danh sách nhân sự](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.3-danh-sach-nhan-su.md)
- [9.1.4 Cấu hình kênh tiếp nhận](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan.md)
- [Hàng đợi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/hang-doi.md): Hàng đợi là nơi tiếp nhận cuộc gọi của khách hàng. Tại đây, cuộc gọi sẽ được phân bố theo các quy luật được quy định trước (thời gian chờ, thời gian đổ, nhóm/nhân sự ưu tiên).
- [Kênh thoại](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai.md)
- [Cây IVR](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/cay-ivr.md): Cây IVR chỉ được cài đặt với tài khoản có phân quyền trên hệ thống là Admin.
- [Số hotline](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/so-hotline.md)
- [Định tuyến](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/dinh-tuyen.md)
- [File lời chào](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/file-loi-chao.md)
- [Số bị chặn](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/so-bi-chan.md)
- [Cài đặt cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/cai-dat-cuoc-goi.md)
- [Tài khoản SIP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/tai-khoan-sip.md)
- [Cuộc gọi Internet](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/cuoc-goi-internet.md)
- [Kênh Email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-email.md)
- [Kênh Live chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-live-chat.md)
- [Cấu hình chung](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/cau-hinh-chung.md)
- [Kênh Facebook](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-facebook.md)
- [Kênh Zalo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-zalo.md)
- [9.1.5 Cấu hình ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.5-cau-hinh-ticket.md)
- [Cấu hình trường ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.5-cau-hinh-ticket/cau-hinh-truong-ticket.md)
- [Marco](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.5-cau-hinh-ticket/marco.md)
- [9.2 Quản lý nhân sự & nhóm](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom.md): StringeeX cung cấp giao diện quản lý cho phép admin kiểm soát danh sách nhân viên trên hệ thống một cách dễ dàng. Admin có thể thêm, xoá và chỉnh sửa thông tin nhân viên, cũng như thêm họ vào các nhóm
- [9.2.1 Nhân viên](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.1-nhan-vien.md)
- [Quản lý danh sách nhân viên](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.1-nhan-vien/quan-ly-danh-sach-nhan-vien.md)
- [Cài đặt thông tin nhân viên](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.1-nhan-vien/cai-dat-thong-tin-nhan-vien.md)
- [9.2.2 Nhóm](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.2-nhom.md)
- [Quản lý danh sách nhóm](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.2-nhom/quan-ly-danh-sach-nhom.md)
- [Tác vụ nhóm](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.2-quan-ly-nhan-su-and-nhom/9.2.2-nhom/tac-vu-nhom.md)
- [9.3 Cấu hình trường dữ liệu](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.3-cau-hinh-truong-du-lieu.md)
- [9.3.1 Trường thông tin liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.3-cau-hinh-truong-du-lieu/9.3.1-truong-thong-tin-lien-he.md): Tùy thuộc vào từng nghiệp vụ và nhu cầu quản lý của họ, quản trị viên có thể tùy chỉnh các trường của liên hệ hoặc doanh nghiệp trên hệ thống quản lý dữ liệu của mình
- [9.3.2 Trường thông tin doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.3-cau-hinh-truong-du-lieu/9.3.2-truong-thong-tin-doanh-nghiep.md): Tùy thuộc vào từng nghiệp vụ và nhu cầu quản lý của họ, quản trị viên có thể tùy chỉnh các trường của liên hệ hoặc doanh nghiệp trên hệ thống quản lý dữ liệu của mình
- [9.3.3 Trường nhập dữ liệu liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.3-cau-hinh-truong-du-lieu/9.3.3-truong-nhap-du-lieu-lien-he.md): Mapping trường thông tin trong file liên hệ (excel) cần upload với trường thông tin có vai trò tương ứng trên hệ thống
- [9.4 Cấu hình Trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.4-cau-hinh-trigger.md)
- [9.4.1 Giới thiệu trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.4-cau-hinh-trigger/9.4.1-gioi-thieu-trigger.md)
- [9.4.2 Quản lý danh sách trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.4-cau-hinh-trigger/9.4.2-quan-ly-danh-sach-trigger.md)
- [9.4.3 Tạo mới trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.4-cau-hinh-trigger/9.4.3-tao-moi-trigger.md)
- [9.5 Cấu hình SLA & Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation.md)
- [9.5.1 Khái niệm SLA - Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.1-khai-niem-sla-automation.md)
- [9.5.2 Quản lý danh sách](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.2-quan-ly-danh-sach.md)
- [9.5.3 Tạo mới SLA/ Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.3-tao-moi-sla-automation.md)
- [9.6 Cấu hình khác](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac.md): Trong phần cài đặt cấu hình khác, quản trị viên (admin) có thể theo dõi các cấu hình của hệ thống tổng đài, bao gồm: cấu hình trạng thái agent (Trạng thái tuỳ chỉnh), cấu hình IP của thiết bị,...
- [9.6.1 Trạng thái tùy chỉnh](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.1-trang-thai-tuy-chinh.md)
- [9.6.2 Cấu hình IPs](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.2-cau-hinh-ips.md)
- [9.6.3 Phân quyền](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.3-phan-quyen.md)
- [Danh sách quyền](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.3-phan-quyen/danh-sach-quyen.md): Hệ thống phân quyền StringeeX chia các quyền thành 4 nhóm quyền chính bao gồm: nhóm quyền chức năng, nhóm quyền báo cáo, nhóm quyền giám sát và nhóm quyền quản trị
- [9.6.4 Cấu hình portal](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.4-cau-hinh-portal.md)
- [Múi giờ và ngôn ngữ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.4-cau-hinh-portal/mui-gio-va-ngon-ngu.md)
- [Phương thức đăng nhập](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.4-cau-hinh-portal/phuong-thuc-dang-nhap.md)
- [9.6.5 Giờ làm việc](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.6-cau-hinh-khac/9.6.5-gio-lam-viec.md)
- [9.7 Quản lý chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich.md)
- [9.7.1 Chiến dịch gọi ra](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra.md)
- [Các loại chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/cac-loai-chien-dich.md): Hệ thống Auto Dialer (quay số tự động) cho phép doanh nghiệp tạo ra các chiến dịch gọi điện tự động đến các khách hàng trong tệp dữ liệu lớn, phù hợp với nhu cầu gọi điện liên tục với tần suất cao
- [Cài đặt chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/cai-dat-chien-dich.md): Thao tác các bước để cài đặt từng loại chiến dịch
- [Các bước tham gia chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/cac-buoc-tham-gia-chien-dich.md)
- [Danh sách chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/danh-sach-chien-dich.md)
- [Danh sách khách hàng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/danh-sach-khach-hang.md)
- [Danh sách agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/danh-sach-agent.md)
- [Danh sách kịch bản](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/danh-sach-kich-ban.md)
- [Báo cáo khảo sát](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/bao-cao-khao-sat.md)
- [Kho khách hàng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.1-chien-dich-goi-ra/kho-khach-hang.md)
- [9.7.2 Chiến dịch SMS](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.2-chien-dich-sms.md)
- [Danh sách chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.2-chien-dich-sms/danh-sach-chien-dich.md)
- [Danh sách khách hàng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.2-chien-dich-sms/danh-sach-khach-hang.md)
- [Lịch sử chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.2-chien-dich-sms/lich-su-chien-dich.md)
- [9.7.3 Chiến dịch Email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email.md)
- [Danh sách chiến dịch](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-chien-dich.md)
- [Danh sách khách hàng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-khach-hang.md): Giao diện quản lý thông tin khách hàng trong các chiến dịch tương ứng, kiếm soát được trạng thái khách hàng trong chiến dịch email
- [Danh sách kịch bản](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-kich-ban.md)
- [Danh sách mẫu email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-mau-email.md)
- [Danh sách tài khoản Sendgrid](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-tai-khoan-sendgrid.md)
- [Báo cáo khảo sát](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/bao-cao-khao-sat.md)
- [Danh sách không gửi email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.7-quan-ly-chien-dich/9.7.3-chien-dich-email/danh-sach-khong-gui-email.md): Tính năng này cho phép người dùng thêm/bớt email không được phép gửi ra
- [9.8 Tích hợp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.8-tich-hop.md)
- [9.9 Kho tri thức](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.9-kho-tri-thuc.md)
- [9.10 Thanh toán](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.10-thanh-toan.md)
- [9.10.1 Nộp tiền](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.10-thanh-toan/9.10.1-nop-tien.md)
- [9.10.2 Đăng ký gói](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.10-thanh-toan/9.10.2-dang-ky-goi.md)
- [9.10.3 Lịch sử thanh toán](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.10-thanh-toan/9.10.3-lich-su-thanh-toan.md)
- [9.11 Stringee connection](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.11-stringee-connection.md)
- [III. Mobile app](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app.md)
- [IOS APP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app.md)
- [1. Đăng nhập](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/1.-dang-nhap.md)
- [2. Phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/2.-phieu-ghi.md)
- [3. Liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/3.-lien-he.md)
- [4. Thực hiện cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/4.-thuc-hien-cuoc-goi.md)
- [5. Lịch sử cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/5.-lich-su-cuoc-goi.md)
- [6. Cài đặt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/6.-cai-dat.md)
- [7. Cài đặt thông báo cuộc gọi trên ứng dụng điện thoại](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/ios-app/7.-cai-dat-thong-bao-cuoc-goi-tren-ung-dung-dien-thoai.md)
- [Android APP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app.md)
- [1. Đăng nhập](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/1.-dang-nhap.md)
- [2. Phiếu ghi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/2.-phieu-ghi.md)
- [3. Liên hệ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/3.-lien-he.md)
- [4. Thực hiện cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/4.-thuc-hien-cuoc-goi.md)
- [5. Lịch sử cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/5.-lich-su-cuoc-goi.md)
- [6. Cài đặt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/6.-cai-dat.md)
- [7. Cài đặt thông báo cuộc gọi trên ứng dụng điện thoại](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iii.-mobile-app/android-app/7.-cai-dat-thong-bao-cuoc-goi-tren-ung-dung-dien-thoai.md)
- [IV. Câu hỏi thường gặp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap.md)
- [1. Các lỗi thường gặp khi thực hiện cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/1.-cac-loi-thuong-gap-khi-thuc-hien-cuoc-goi.md)
- [2. Hướng dẫn lấy mã cuộc gọi (call id)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/2.-huong-dan-lay-ma-cuoc-goi-call-id.md)
- [3. Cài đặt phương thức nhận cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/3.-cai-dat-phuong-thuc-nhan-cuoc-goi.md)
- [4. Cấu hình kết nối IP Phone với tổng đài Stringee](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/4.-cau-hinh-ket-noi-ip-phone-voi-tong-dai-stringee.md)
- [5. Cách thay đổi nhạc chờ IVR/Hàng đợi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/5.-cach-thay-doi-nhac-cho-ivr-hang-doi.md): Với nhu cầu thay đổi thực tế, việc thay đổi nhạc chờ để phù hợp với nghiệp vụ tuỳ từng thời điểm là cần thiết
- [6. Phân quyền cho thiết bị tai nghe/micro](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/6.-phan-quyen-cho-thiet-bi-tai-nghe-micro.md)
- [7. Đăng nhập báo lỗi Captcha Invalid](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/7.-dang-nhap-bao-loi-captcha-invalid.md)
- [8. Quên mật khẩu tài khoản](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/8.-quen-mat-khau-tai-khoan.md)
- [9. Xác thực 2 lớp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/9.-xac-thuc-2-lop.md): Xác thực hai lớp sẽ giúp tăng bảo mật tài khoản người dùng bằng cách thêm một bước xác thực, ngăn chặn truy cập tài khoản để đánh cắp dữ liệu.
- [10. Sử dụng tài khoản Google, Microsoft để đăng ký, đăng nhập và liên kết tài khoản StringeeX](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/10.-su-dung-tai-khoan-google-microsoft-de-dang-ky-dang-nhap-va-lien-ket-tai-khoan-stringeex.md)
- [11. Mã hóa các trường phiếu ghi, liên hệ, doanh nghiệp](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/11.-ma-hoa-cac-truong-phieu-ghi-lien-he-doanh-nghiep.md)
- [12. Cách xem cuộc gọi đổ vào những agent nào](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/12.-cach-xem-cuoc-goi-do-vao-nhung-agent-nao.md): Chỉ áp dụng đối với tài khoản người dùng có phân quyền Admin
- [13. Xóa cache trình duyệt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/13.-xoa-cache-trinh-duyet.md)
- [14. Cách thay đổi ngôn ngữ tổng đài](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/14.-cach-thay-doi-ngon-ngu-tong-dai.md)
- [15. Cách chuyển đổi hàng loạt liên hệ từ tài khoản quản lý này sang tài khoản quản lý khác](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/15.-cach-chuyen-doi-hang-loat-lien-he-tu-tai-khoan-quan-ly-nay-sang-tai-khoan-quan-ly-khac.md)
- [16. Lưu ý khi upload liên hệ qua file excel](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/16.-luu-y-khi-upload-lien-he-qua-file-excel.md)
- [17. Xóa liên hệ hàng loạt, nhanh chóng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/17.-xoa-lien-he-hang-loat-nhanh-chong.md)
- [18. Gộp liên hệ bị trùng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/18.-gop-lien-he-bi-trung.md)
- [19. Kiểm tra số dư hiện tại của portal](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/19.-kiem-tra-so-du-hien-tai-cua-portal.md)
- [20. Quản lý thông báo của ứng dụng](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/20.-quan-ly-thong-bao-cua-ung-dung.md)
- [21. Số SIP TRUNK](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/21.-so-sip-trunk.md)
- [22. Phí liên hệ tống đài (Số hotline)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/22.-phi-lien-he-tong-dai-so-hotline.md)
- [23. Cách tạo giờ làm việc nhiều khung giờ](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/23.-cach-tao-gio-lam-viec-nhieu-khung-gio.md)
- [24. Cách cài đặt voicemail (để lại lời nhắn khi không có tổng đài viên nghe máy)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/24.-cach-cai-dat-voicemail-de-lai-loi-nhan-khi-khong-co-tong-dai-vien-nghe-may.md)
- [25. Các định dạng file hỗ trợ trên StringeeX](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/25.-cac-dinh-dang-file-ho-tro-tren-stringeex.md)
- [26. Số cuộc gọi đồng thời là gì?](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/26.-so-cuoc-goi-dong-thoi-la-gi.md)
- [27. Cuộc gọi vào có popup nhưng không có chuông báo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/27.-cuoc-goi-vao-co-popup-nhung-khong-co-chuong-bao.md)
- [28. Hướng dẫn thực hiện cuộc gọi định danh qua ứng dụng Stringee](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/iv.-cau-hoi-thuong-gap/28.-huong-dan-thuc-hien-cuoc-goi-dinh-danh-qua-ung-dung-stringee.md)

## English

- [I. Introduction](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction.md)
- [1. Register a new account](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/1.-register-a-new-account.md)
- [2. Log in - Log out](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/2.-log-in-log-out.md)
- [3. Change user information](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/3.-change-user-information.md)
- [4. Making outbound calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/4.-making-outbound-calls.md)
- [5. Receive inbound calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/5.-receive-inbound-calls.md)
- [6. Actions in the call](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/6.-actions-in-the-call.md)
- [7. Account Status](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/7.-account-status.md)
- [II. System Features](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features.md)
- [1. Dashboard](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard.md)
- [1.1. Inbound calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.1.-inbound-calls.md): Providing general statistics about the interaction of the contact center, including total incoming calls, answered calls, missed call rate, average speed of answer, average handling time of agents
- [1.2. Outbound calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.2.-outbound-calls.md): Outbound call statistics are a useful tool to help admins/supervisors get an overview of call out activities and successful call rate, and call execution data of agents.
- [1.3. Chats](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.3.-chats.md): The chat statistic interface provides users with an overview of the exchange's chat reception performance through statistical values.
- [1.4. Tickets](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.4.-tickets.md): Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management
- [1.5. Campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.5.-campaign.md): Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.
- [2. Company](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company.md)
- [2.1. Company management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.1.-company-management.md)
- [2.2. Company details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.2.-company-details.md): StringeeX supports customers to make general statistics about the respective business's records, Contacts, and Notes.
- [2.3. Create a company filter](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.3.-create-a-company-filter.md)
- [3. Contact](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact.md)
- [3.1. Contact management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.1.-contact-management.md): Allows users to search and track customer information stored on the system. Users can create contacts manually or upload via excel file quickly.
- [3.2. Contact details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.2.-contact-details.md): StringeeX supports customers to summarize information about tickets, contact notes, change history. In this interface, users can also create tasks relating to contacts.
- [3.3. Create contact filter](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.3.-create-contact-filter.md)
- [4. Ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket.md)
- [4.1. Ticket management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.1.-ticket-management.md)
- [4.2. Ticket details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details.md)
- [4.3. Advanced filter for tickets](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.3.-advanced-filter-for-tickets.md)
- [5. Advanced filter](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/5.-advanced-filter.md): StringeeX has designed a smart search filter on the ticket interface, contacts and companies, helping users to quickly search and filter results by specific fields.
- [6. Reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports.md)
- [6.1 Statistical reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports.md)
- [6.1.1 Call](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call.md)
- [Call reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-reports.md): The call statistics aggregates data about all inbound and outbound calls in a given period, including metrics such as number of calls, call time, performance metrics, etc.
- [Call history reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-history-reports.md): The call history report aggregates all the calls that have occurred through the contact center system along with the corresponding detailed information fields.
- [Report on call center performance by time](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/report-on-call-center-performance-by-time.md): StringeeX's inbound call center performance report provides detailed metrics on calls to the call center over a given period of time, improving and optimizing the call center's performance.
- [ACD(Automatic Call Distributor) performace](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/acd-automatic-call-distributor-performace.md)
- [History of call distribution to agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/history-of-call-distribution-to-agent.md)
- [6.1.2 Chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat.md)
- [Chat statistics](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-statistics.md)
- [Chat history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-history.md)
- [Agent's chat performance](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/agents-chat-performance.md): Statistics about the number of inbound chats/received chats, the average reply speed, the average reply time, etc. to evaluate the chat channel performance and adjust the strategy accordingly
- [6.1.3 Agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent.md)
- [Agent activity report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-activity-report.md): The interface provides information about the operator's activity, including operating time, agent name, statistics, and annotations of different types of tickets.
- [Agent performance](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-performance.md): Provides detailed information about calling and answering calls of each agent, managing the assessment and overview of call volume and performance, assessing the work performance of personnel
- [Agent status change history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-change-history.md): Agent status history report records status change history and corresponding time, helping management check working time and ready to receive calls
- [Agent status report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-report.md): The agent status report provides information about the duration in each status, helping management to cover working time compliance and call readiness.
- [Report agent by ticket fields](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/report-agent-by-ticket-fields.md): The agent report by ticket field reflects an overview of the number of tickets of each agent, classified according to different values ​​of a particular field.
- [6.1.4 Ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket.md)
- [Ticket report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/ticket-report.md): The ticket report visually reflects the number of tickets assigned to each generated channel and the ticket status, giving the manager a comprehensive view of the contact center system.
- [Deleted ticket report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/deleted-ticket-report.md): Deleted ticket report provides information about the deleted ticket history on the portal, making it easy for management to keep track of deleted tickets and control the deleted data.
- [Report of ticket by drop-down field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/report-of-ticket-by-drop-down-field.md)
- [6.1.5 SMS](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms.md)
- [SMS report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms/sms-report.md)
- [SMS history report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms/sms-history-report.md)
- [6.1.6 SLA](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.6-sla.md)
- [6.1.7 Outbound call campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign.md)
- [Customer report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/customer-report.md): With the support of customer reports, companies can better monitor and manage customer service activities, thus enhancing customer satisfaction.
- [Call report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/call-report.md): By comparing and evaluating the effectiveness of different campaigns, businesses can find out the strengths and weaknesses of the campaign, then improving the content and optimizing the settings.
- [6.1.8 Email campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign.md)
- [Email campaign report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign/email-campaign-report.md): Management will be provided with information about the number of sent emails, emails opened, recipients who clicked on the links in the email to access the survey or website
- [Survey summary report](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign/survey-summary-report.md)
- [6.1.9 eKYC](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.9-ekyc.md)
- [6.2 Real-time monitoring](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring.md)
- [6.2.1 Call monitoring](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.1-call-monitoring.md): When authorized as Admin or Supervisor, users will add a call monitoring feature, which can monitor real-time all calls taking place on the system and interact with calls.
- [6.2.2 Chat monitoring](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.2-chat-monitoring.md): This feature allows supervisors and admins to monitor all the chats in real-time on the system, intervening in the chats if necessary.
- [6.2.3 Agent monitoring](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.3-agent-monitoring.md): Monitoring information includes the agent presence on call, the status of manual call configuration, the status of manual chat configuration, change agent status
- [6.2.4 Queue monitoring](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.4-queue-monitoring.md)
- [7. Chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat.md)
- [7.1. Chat details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat/7.1.-chat-details.md)
- [7.2. Chat notes](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat/7.2.-chat-notes.md)
- [8. Knowledge base](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/8.-knowledge-base.md)
- [9. Settings](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings.md)
- [9.1 Service management (Customer service)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service.md)
- [9.1.1 Details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.1-details.md)
- [9.1.2 Role & Permission](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.2-role-and-permission.md)
- [9.1.3 Personnel list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.3-personnel-list.md)
- [9.1.4 Configure receiving channels](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels.md)
- [Channels](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels.md)
- [Queue](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/queue.md): The queue is where customer calls are received. Here, the calls will be distributed according to predefined rules (wait time, overflow time, priority group/staff).
- [IVR Tree](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/ivr-tree.md): The IVR tree can only be installed with an authorized account on the system as Admin.
- [Hotline numbers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers.md)
- [Routing](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/routing.md)
- [Greeting message file](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/greeting-message-file.md)
- [Blacklist numbers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/blacklist-numbers.md)
- [Call settings](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/call-settings.md)
- [SIP account](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/sip-account.md)
- [Internet calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/internet-calls.md)
- [Email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/email.md)
- [Live chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/live-chat.md)
- [General configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/general-configuration.md)
- [Facebook](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/facebook.md)
- [Zalo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/zalo.md)
- [9.1.5 Ticket configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration.md)
- [Ticket field configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/ticket-field-configuration.md)
- [Marco](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/marco.md)
- [9.2 HR & Team management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management.md): StringeeX provides a management interface that allows admins to control the personnel list on the system easily. Admin can add, remove and edit employee information, as well as add them to groups
- [9.2.1 Personnel](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel.md)
- [Agent list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/agent-list-management.md)
- [Set up personnel information](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/set-up-personnel-information.md)
- [9.2.2 Group](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group.md)
- [Group list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/group-list-management.md)
- [Create a group](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/create-a-group.md)
- [9.3 Field configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration.md)
- [9.3.1 Contact field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.1-contact-field.md): Depending on the business and their management needs, administrators can customize the contact field or company on their data management system
- [9.3.2 Company field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.2-company-field.md): Depending on the company and their management needs, administrators can customize the contact/company field on their data management system
- [9.3.3 Contact data entry field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.3-contact-data-entry-field.md): Mapping the information field in the contact file (excel) to be uploaded with the information field with the corresponding role on the system
- [9.3.4 Ticket field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.4-ticket-field.md)
- [9.4 Trigger configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration.md)
- [9.4.1 Trigger introduction](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.1-trigger-introduction.md)
- [9.4.2 Trigger list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.2-trigger-list-management.md)
- [9.4.3 Create a new trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.3-create-a-new-trigger.md)
- [9.5 SLA & Automation Configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration.md)
- [9.5.1 Definition of SLA - Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.1-definition-of-sla-automation.md)
- [9.5.2 List Management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.2-list-management.md)
- [9.5.3 Create new SLA/ Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.3-create-new-sla-automation.md)
- [9.6 Other configurations](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations.md): In the other configuration settings, the administrator (admin) can monitor the configurations, including: agent status configuration (Custom status), device IP configuration, etc. ..
- [9.6.1 Custom status](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.1-custom-status.md)
- [9.6.2 IPs Configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.2-ips-configuration.md)
- [9.6.3. Display permission](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission.md)
- [9.6.4 Portal configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration.md)
- [Time zone & Language](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/time-zone-and-language.md)
- [Login Method](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/login-method.md)
- [9.6.5 Working time](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.5-working-time.md)
- [9.7 Campaign management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management.md)
- [9.7.1 Outbound call campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign.md)
- [Types of campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/types-of-campaigns.md): The Auto Dialer system allows businesses to create automated calling campaigns to customers in large data sets, suitable for continuous high-frequency calling needs.
- [Setup a campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/setup-a-campaign.md): Steps to set up each campaign type
- [Steps to participate in a campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/steps-to-participate-in-a-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customers.md)
- [Agents](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/agents.md)
- [Survey template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-template.md)
- [Survey answers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-answers.md)
- [Customer warehouse](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customer-warehouse.md)
- [9.7.2 SMS Campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/customers.md)
- [Campaign history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaign-history.md)
- [9.7.3 Email campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/customers.md): Interface to manage customer information in respective campaigns, control customer status in email campaigns
- [Survey template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-template.md)
- [Email template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/email-template.md)
- [Sendgrid account list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/sendgrid-account-list.md)
- [Survey answers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-answers.md)
- [Do-not-send email list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/do-not-send-email-list.md): This feature allows users to add/remove emails that are not allowed to be sent out
- [9.8 Integration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.8-integration.md)
- [9.9 Knowledge base](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.9-knowledge-base.md)
- [9.10 Payment](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment.md)
- [9.10.1 Topup](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.1-topup.md)
- [9.10.2 Plans](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.2-plans.md)
- [9.10.3 Payment history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.3-payment-history.md)
- [9.11 Stringee connection](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.11-stringee-connection.md)
- [III. Mobile app](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app.md)
- [IOS APP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app.md)
- [1. Log in](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/1.-log-in.md)
- [2. Ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/2.-ticket.md)
- [3. Contact](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/3.-contact.md)
- [4. Make a call](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/4.-make-a-call.md)
- [5. Call history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/5.-call-history.md)
- [6. Setting](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/6.-setting.md)
- [7. Set up call notifications on the phone app](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/7.-set-up-call-notifications-on-the-phone-app.md)
- [Android APP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app.md)
- [1. Log in](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/1.-log-in.md)
- [2. Ticket](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/2.-ticket.md)
- [3. Contact](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/3.-contact.md)
- [4. Make a call](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/4.-make-a-call.md)
- [5. Call history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/5.-call-history.md)
- [6. Settings](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/6.-settings.md)
- [7. Set up call notifications on the phone app](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/android-app/7.-set-up-call-notifications-on-the-phone-app.md)
- [IV. Frequently asked questions](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions.md)
- [1. Forget a password](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/1.-forget-a-password.md)
- [2. Change a language](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/2.-change-a-language.md)
- [3. Permissions for devices (headset/microphone)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/3.-permissions-for-devices-headset-microphone.md)
- [4. Setting the method of call distribution for agents](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/4.-setting-the-method-of-call-distribution-for-agents.md): Only applicable to user accounts with Admin permission
- [5. Convert contacts from one account to another completely](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/5.-convert-contacts-from-one-account-to-another-completely.md)
- [6. Note when uploading contacts via excel file](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/6.-note-when-uploading-contacts-via-excel-file.md)
- [7. Delete contacts in bulk](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/7.-delete-contacts-in-bulk.md)
- [8. Merge duplicate contacts](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/8.-merge-duplicate-contacts.md)
- [9. Check a current balance of a portal](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/9.-check-a-current-balance-of-a-portal.md)
- [10. Manage app notifications](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/10.-manage-app-notifications.md)
- [11.  Clear browser cache](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/11.-clear-browser-cache.md)
- [12. Configure IP Phone connection with Stringee contact center](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/12.-configure-ip-phone-connection-with-stringee-contact-center.md)
- [14. SIP TRUNK number](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/14.-sip-trunk-number.md)
- [13. Common errors when making calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/13.-common-errors-when-making-calls.md)
- [16. Call center fee (Hotline number)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/16.-call-center-fee-hotline-number.md)
- [14. Log in and report Captcha Invalid error](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/14.-log-in-and-report-captcha-invalid-error.md)
- [15. How to change IVR/Queue waiting ringtone](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/15.-how-to-change-ivr-queue-waiting-ringtone.md): With actual changing needs, it is necessary to change the waiting ringtone to suit the business from time to time
- [15. How to create multiple business hours](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/15.-how-to-create-multiple-business-hours.md)
- [20. How to set up voicemail (leave a message when no agents answers the phone)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/20.-how-to-set-up-voicemail-leave-a-message-when-no-agents-answers-the-phone.md)
- [16. File formats supported on StringeeX](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/16.-file-formats-supported-on-stringeex.md)
- [22. What is the number of concurrent calls?](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/22.-what-is-the-number-of-concurrent-calls.md)
- [17. Instructions for getting call code (call ID)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/17.-instructions-for-getting-call-code-call-id.md)
- [18. Using Google and Microsoft Accounts for Registration, Login, and Account Linking](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/18.-using-google-and-microsoft-accounts-for-registration-login-and-account-linking.md)
- [19. Two-factor authentication](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/19.-two-factor-authentication.md): Two-factor authentication will enhance user account security by adding an additional verification step, preventing unauthorized access to steal data.
- [20. Incoming calls have popup but no ringtone](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/20.-incoming-calls-have-popup-but-no-ringtone.md)


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